Refund policy

We offer a 30-day return window. You have 30 days after delivery to request a return.

To be eligible, the item must be unused, unworn, undamaged, and returned with its original packaging and proof of purchase. Please email hello@yarmocharm.com before sending anything back. If the return is approved, we will provide the return instructions and destination. Returns sent without prior authorization may not be accepted.

Unless the item arrived defective, damaged, or incorrect, return shipping costs are the customer’s responsibility. Original shipping charges are not refundable.

Damaged, defective, or incorrect items

Please contact us within 7 days of delivery and include your order number and clear photos. We will review the issue and, when approved, arrange a replacement or refund at no additional shipping cost.

Exceptions

Used or altered items, gift cards, final-sale items, and personalized items cannot be returned. Items showing wear, damage caused after delivery, or missing original packaging may be refused.

Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or has shipped.

Refunds

After we receive and inspect an approved return, we will notify you of the decision. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

For return questions, contact hello@yarmocharm.com.